Privacy policy

ColdVyapar (“we”, “us”) provides inventory and billing software for cold stores. This policy explains what personal information we handle on this website and in the service, why, and the choices you have.

Two kinds of data

Website and enquiries. When you request early access or write to us, we receive what you send — your name, email, cold store, and message — and basic usage data such as pages visited and device type.

Records in the service. A cold store that uses ColdVyapar enters its own operational records: users and roles, customers, lots, inward and outward documents, chamber and floor placements, rate cards, bills, tax invoices, and the audit log. The cold store decides what goes in and is responsible for it. We process those records on the cold store’s behalf to run the service.

How we use it

We use enquiry data to reply, set up calls, and onboard cold stores. We use service records only to provide, secure, support, and improve the service for the cold store that owns them. We do not sell personal information, and we do not use one cold store’s records for another.

Sharing

We use service providers for hosting, email, and analytics, under contracts that limit their use of the data. We disclose information if the law requires it. Each organization’s records are kept separate from every other organization’s.

Retention and security

Bills, tax invoices, and audit records are kept for as long as the cold store needs them and as tax law requires. We use encryption in transit, role-based access, and an append-only audit log. No system is perfectly secure; please use a strong, unique password.

Your choices

You can ask to access, correct, or delete personal information we hold about you by emailing privacy@coldvyapar.com. If your information is in a cold store’s records — for example, as their customer — we will pass the request to that cold store, which controls those records.

Contact

Questions about this policy can be sent toprivacy@coldvyapar.com.